Return & Refund Policy

Our Commitment

At Aarasa, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

7-Day Satisfaction Guarantee

We offer a 7-day money-back guarantee from the date of delivery. If you're not satisfied with your purchase, you can request a return within 7 days.

Eligibility for Returns

To be eligible for a return, your product must meet the following conditions:

• Product must be unopened and unused
• Original packaging must be intact with all seals unbroken
• Return request must be made within 7 days of delivery
• Product must not be damaged due to mishandling

Note: Due to food safety regulations, we cannot accept returns of opened or used products.

Non-Returnable Items

The following items cannot be returned:

• Opened or partially used products
• Products with broken seals
• Products damaged due to customer mishandling
• Products returned after 7 days of delivery

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us within 7 days of delivery via:
   • Email: connect@aarasa.in
   • Phone/WhatsApp: +91-8788988026
2. Provide your order number and reason for return
3. Share photos of the unopened product and packaging
4. Wait for our team to review and approve your return request
5. Once approved, we'll provide return shipping instructions

Return Shipping

For eligible returns:

• Defective or damaged products: We will arrange pickup at no cost to you
• Change of mind: Customer is responsible for return shipping costs

Please ensure the product is securely packaged to prevent damage during return transit.

Refund Process

Once we receive and inspect your returned product:

• We will send you an email confirming receipt
• Inspection will be completed within 2-3 business days
• If approved, refund will be processed to your original payment method
• Refund will reflect in your account within 5-7 business days

Refund Amount: Full product price will be refunded. Shipping charges are non-refundable unless the product was defective or damaged.

Damaged or Defective Products

If you receive a damaged or defective product:

1. Contact us immediately (within 48 hours of delivery)
2. Provide photos of the damaged product and packaging
3. We will arrange for a replacement or full refund (including shipping)
4. No need to return the damaged product unless requested

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product:

1. Initiate a return for the original product
2. Once refund is processed, place a new order

Cancellations

You can cancel your order before it is dispatched:

• Contact us immediately at connect@aarasa.in or +91-8788988026
• Provide your order number
• If order hasn't been dispatched, we'll cancel and process full refund
• If order is already dispatched, standard return policy applies

Late or Missing Refunds

If you haven't received your refund after 7 business days:

1. Check your bank account again
2. Contact your credit card company (it may take time to post)
3. Contact your bank (processing time varies)
4. If still not received, contact us at connect@aarasa.in

Contact Us

For any questions about returns or refunds, please contact us:

• Email: connect@aarasa.in
• Phone/WhatsApp: +91-8788988026
• Business Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST